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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Size Chart Information
- Garmet Care
Shipping & Delivery
- We ship via USPS(United Postal Service) Priority Mail and we have a flat rate shipping charge of $3 per shirt. Most orders will be received within 2-3 business days after shipment. Shipments will be sent 24-48 hours after payment is received.
Privacy & Security
- We respect the privacy of our customers. This privacy policy statement is designed to help you understand what information we gather online and what we do with that information. If you disagree with the manner in which we intend to use the information you provide to us, you may opt-out of some or all of these uses. By using our website, you agree to the terms of the privacy policy in effect, at that time.
Information We Gather. We collect both personally identifiable and non-personally identifiable information. The non-personally identifiable information is categorized as General Tracking Information and Click Path Tracking, as further described below. Personally identifiable information may be collected through Registration Information and/or Online Ordering Information. We use both personally identifiable and non-personally identifiable information collected through this website to learn more about how our visitors use this website and to measure areas of interest. This allows us to build features and functionality that will enhance your experience.
Use of Non-Personally Identifiable Information.
General Tracking Information. We keep track of the pages visited by each user. Our web server automatically collects some information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you request) can be sent to you. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our website by making it more responsive to the needs and preferences of our users. This information does not identify you personally.
Click Path Tracking. Using cookie technology, we track your click path through our website. Though this information does not identify you personally, we may use it to help customize your visit to our website.
Use of Personally Identifiable Information.
Registration Information. In order to register on our website, you must provide your:
First and last name
E-mail Address
Zip Code
If you choose to register, we will place your name in our mailing list. Once you have registered, we will send you an e-mail confirming your registration on our website, and in the event you forget your password, we will send it to your e-mail address at your request.
Right to Opt-Out. You may opt out from receiving electronic or mailed communications from Eternal Clothing by sending an email to: sales@eternalclothing.com and specifying which services you would like to opt out from. To cease receiving e-mails from Eternal Clothing, place the words, "Unsubscribe" in the subject line.
Use of Cookie Technology In order to register on or order products from our website, your browser must be set to accept cookies. A cookie is just an entry in a text file or folder on your hard drive. We use cookies when you register on our website so that on subsequent visits to the website we can remember your specified area of interest and any other information you have saved. Cookie Technology allows you to save products to your wish list or how-tos to your favorites. We also use cookies to track the items you place in your shopping basket and continue browsing through other products you select. The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data off your hard disk.
Children's Policy We do not intend to collect any personally identifiable information from children through our website. Please do not allow children under the age of 16 to provide any personally identifiable information, ask questions or participate in chat rooms related to our website. If we determine that a child under 16 has provided personally identifiable information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by your child under 16, please send us an e-mail at sales@eternalclothing.com so we can delete this information.
Security Information We understand that many consumers are concerned about security on the Internet. The web server here at www.EternalClothing.com is designed for Internet commerce, and employs industry standard methods of protecting the security of information sent over the site. This statement describes the technologies we use and provides additional information about how we handle your credit card information. Returns & Replacements
- We accept returns and/or exchanges, only for products that have not been worn within 30 days of original purchase. All original tags must be on the item being returned and/or exchanged. We do not refund shipping charges.
Please send all returns to:
Eternal Clothing
ATTN: RETURNS DEPT
257 Terry Rd.
Smithtown, NY 11787
Please note within your package if you would like an exchange and what new size you would like. Once we receive your item back, we will notify you of additional shipping charges OR for returns, we will notify you to let you know your return was processed and how much credit will be returned to you via Paypal.
Ordering
- Once you place an order via our website, we will process your order and ship within 24-48 hours. Your order should arrive within 2-3 business days after shipment. Any questions regarding your order should be sent via email to sales@eternalclothingstore.com
Payment, Pricing & Promotions
- We currently accept Paypal and/or checks/money orders for payment methods. Once you move through the checkout process, these options will be displayed.
Viewing Orders
- You can view your current order status by clicking on the "My Account" link via our website. You may also email to sales@eternalclothingstore.com with any order questions you may have.
Updating Account Information
- You can update any account information via the "My Account" link on our website.
Size Chart Information
- Women's Babydoll Size Chart
*Chest-Measure under arms around the fullest part of the bust.Size Sml 0-2 Med 4-6 Lg 6-8 XLg 8-10 Chest 30-32" 32-34" 34-36" 36-38" Waist 25-26" 27-28" 28-30" 30-32" Hips 30-32" 32-34" 34-36" 36-38"
Junior's Babydoll Size Chart
*Chest-Measure under arms around the fullest part of the bust.Med. Lg. Chest 32-34" 36-38"
Men's T-Shirt Size Chart
Size Chart in inches across chest from armpit to armpit.Size Small Medium Large XLarge Chest 19" 20.5" 21.5" 22.5" Length 27" 28" 29" 30.5"
Men's Thermal Size Chart
Size Chart in inches across chest from armpit to armpit.Size Small Medium Large XLarge Chest 34-36" 38-40" 42-44" 46-48" Length 34-36" 38-40" 42-44" 46-48" Garmet Care
- We suggest washing our products in cold water, inside out, and then drying on low delicate heat or laying flat to dry(especially styles with jewels).
